At Kupahorganics, your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
1. RETURN ELIGIBILITY
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Return request must be submitted within 14 days of delivery
- Proof of purchase (order confirmation) is required
⚠️ For hygiene and safety reasons, we do NOT accept returns on opened or used skincare products.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Opened or used products
- Gift cards
- Promotional or discounted items (final sale)
- Items marked as non-returnable
3. REFUNDS
Once your return is received and inspected:
- We will notify you of the approval or rejection
- If approved, a refund will be issued to your original payment method
- Processing time: 5–10 business days depending on your bank
4. RETURN SHIPPING
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
5. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Include clear photos of the product and packaging
We will review and provide a replacement or refund if applicable.
6. ORDER CANCELLATIONS
- Orders can be canceled within 12 hours of purchase
- After processing or shipping, orders cannot be canceled
7. LATE OR MISSING REFUNDS
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Then contact us if the issue persists
8. CHARGEBACK POLICY
To resolve issues quickly, please contact us before initiating a chargeback.
Unauthorized chargebacks may result in:
- Account restrictions
- Denial of future service
9. CONTACT US
For all return and refund requests:
📧 Email: team@kupahorganics.com
🌐 Website: https://kupahorganics.com